Legal
Legal FAQ for buyers and suppliers
Plain answers to common legal, invoicing and payment questions. This page is general information, not legal advice.
About the company
Who operates Atlas Core?
Sanmothy Investments Limited trading as Atlas Core. Contracts, quotations and invoices are issued in the name of Sanmothy Investments Limited.
What are the company registration number and TPIN?
Companies Registration No. 120230057348 and TPIN 2002082361. These appear in the footer of every page and on quotations and invoices.
Is Atlas registered for VAT?
No VAT registration number is published, and VAT is not added automatically to quotations or invoices. If a particular quotation needs tax treatment confirmed, ask the Atlas team before accepting it.
For buyers
Does sending an enquiry or request create a contract?
No. Enquiries, procurement requests, logistics requests and Ask Atlas conversations do not create a contract. See the Terms.
When is a price binding?
Only a quotation issued by the Atlas team and accepted by you, within its validity date, sets the price for that scope. Website "from" prices and Ask Atlas answers are not quotations.
How do I pay, and where are the bank details?
Payment is by bank transfer to the account shown on your issued invoice. Bank details are printed only on issued invoices, not on the public website or on quotations — if anyone sends you different bank details, do not pay and contact Atlas first.
Is payment confirmed automatically?
No. The Atlas team checks each payment against the bank account manually and then updates the invoice.
Can I pay by card online?
No. There is no card payment or online checkout on the site.
For suppliers
Does a supplier profile or Marketplace listing mean Atlas has verified my business?
No. Profile approval, Marketplace listing approval, membership and badges are separate. None of them is a guarantee by Atlas of a supplier's capability or performance.
Are agreements with Atlas signed online?
Agreements are prepared by the Atlas team and only become binding when both parties have executed them. A draft or a sent agreement is not binding on its own.
Disputes and complaints
I disagree with a quotation or invoice. What should I do?
Do not pay the disputed amount. Write to the Atlas team via the contact page quoting the document reference (for example the ACT number) and explaining what you believe is wrong. Payments are checked manually, so an invoice can be corrected before or after payment.
How are disputes resolved?
Disputes are first handled by the Atlas team directly with you. Where a signed agreement exists, its own dispute and governing-law terms apply. Where there is no signed agreement, the Terms apply. Atlas does not publish a separate arbitration scheme on this website.
Which legal entity do I raise a formal complaint against?
Sanmothy Investments Limited (Companies Registration No. 120230057348, TPIN 2002082361), trading as Atlas Core.
Data and privacy
How is my information used?
See the Privacy Policy for what is collected, how long it is kept and how to ask for deletion.
Are Ask Atlas answers public?
General answers given to signed-out visitors are published anonymously in the Ask Atlas knowledge base, with email addresses and phone numbers removed. Answers about your own account are never published.
Question not answered here? Use the Contact page.