Privacy Policy

This website is operated by Atlas Core ("A.C.T.", "Atlas", "we", "us"). Atlas is an Africa-founded procurement and multimodal logistics platform in development. Corporate registration details will be added to this policy once available. For any privacy question, contact enquiries@atlascore.africa.

We collect the information you choose to give us through our forms and correspondence, which may include:

• your name, role, company or organisation name, email address and phone or WhatsApp number;
• details of your procurement, logistics, supplier or partnership request, such as products, quantities, cargo descriptions, origins, destinations, dates and budgets;
• if you create an Atlas account: your email address, password (stored only in secured, one-way encrypted form by our sign-in provider; Atlas staff can never see it, and password resets are handled only through a secure, single-use email link), and any profile details you add, such as your name, phone number and country;
• if you add an organisation to your account: its name, type, country, city, website and description, and which account holders are its owners or members;
• if you apply for a membership plan, including Atlas Platinum: the plan, your chosen payment option and opportunity-area preferences, your application's status history and, where applicable, a record of offline payments confirmed by Atlas staff (amount, date, instalment number and a non-sensitive reference — never card or bank numbers);
• if you use the marketplace: requirements, supplier profiles and responses you submit, and items you save;
• if you send an Atlas Travel request: departure and destinations, dates, number of adult and child travellers, travel and accommodation preferences, interests, business-introduction industries and objectives, whether VVIP or security services are requested, budget range and special requirements. Please share passport, health or sensitive security details only when Atlas asks for them through an agreed channel;
• in-account notifications about changes to your requests, applications and payments, and reminder emails for upcoming or overdue Platinum instalments;
• a record that you agreed to our handling of your details, and when;
• if you use Ask Atlas or Company Intelligence: the information described in section 4;
• limited technical information needed to run and protect the site, such as submission time, a pseudonymised (one-way scrambled) network or account identifier used for abuse prevention and AI usage limits, and, if you arrived from a campaign link, the campaign source.

Account and organisation details are private to you and the members of your organisation, and to authorised Atlas staff. They are not published. We use them to run your account, keep it secure and operate the marketplace. Approved supplier profiles and approved requirements are shown publicly without contact details, and buyer and supplier identities are only shared when Atlas makes an introduction. You can edit your profile and organisation details in your account at any time. To ask us to close your account, see section 10.

Please do not send identity documents, bank details or other sensitive information through our forms.

• to respond to enquiries and send acknowledgements with your reference number;
• to assess procurement requests and source goods on your behalf;
• to plan and coordinate logistics solutions, including road, rail, air, sea and multimodal movements;
• to review supplier and partnership applications;
• to communicate with you about your request;
• to keep the website secure, prevent spam and abuse, and keep appropriate records;
• for other legitimate operational purposes connected with running our business, and to meet legal obligations.

Form help

If you use the optional assistant on our procurement or logistics forms, the text you enter is processed by an AI provider to suggest how to fill in the form. You review and can edit every field before submitting.

Ask Atlas

• If you are signed out, your Ask Atlas questions and answers are not saved as conversations. A pseudonymised network identifier may be processed and kept to apply usage limits and prevent abuse.
• When you are signed out, the first general question you ask and Ask Atlas's answer may be published anonymously in the public Ask Atlas knowledge base (/help), with email addresses and phone numbers removed and nothing linking it to you. Atlas staff can remove any published answer. Answers given while you are signed in are never published.
• If you are signed in, your questions and Ask Atlas's answers are saved as conversation history linked to your account and organisation. To answer questions about your own activity, Ask Atlas may use a summary of your own requests and applications.
• Ordinary signed-in conversations are automatically deleted 90 days after the last message.
• You can use "Delete my Ask Atlas history" at any time to immediately remove your conversations that have not been sent to the Atlas team.
• If you choose to send a matter to the Atlas team, the summary you provide, and the conversation it came from, are kept as part of the resulting enquiry, support or commercial case and are not subject to the 90-day deletion. The Atlas team receives your escalation summary and related reference, not your chat transcript.
• Escalations about VVIP or confidential travel matters are subject to additional access restrictions and can be viewed only by specifically authorised staff.

Company Intelligence

• An authorised organisation Owner or Admin can build a company profile from information entered manually, content imported from the organisation's website, or an uploaded company-profile document.
• Uploaded documents are currently limited to PDF or Word (.docx) files of up to 10 MB. They are stored privately, are not automatically published, and can be opened only by the organisation's Owner or Admin and authorised Atlas staff through short-lived links. Staff access is logged.
• Uploaded documents may remain stored until deleted by the organisation's Owner or Admin.
• Text from the website or document is processed by AI to produce a private draft for you to review, edit and confirm. Members of your organisation and authorised Atlas staff can see drafts. A draft that is not confirmed within 30 days is locked and can no longer be used; locking a draft does not delete it or the related document.
• Confirming a draft updates your organisation's private profile. Nothing is published automatically. Only information that is separately reviewed, approved and anonymised by Atlas may become publicly visible on the Marketplace. Original uploaded documents never become public Marketplace documents.

AI providers

These features use third-party AI processing. Content is currently routed through Lovable's AI service to an OpenAI model. Where supported, Atlas requests that content is processed without being stored by the provider, but third-party processing remains subject to the applicable provider arrangements and policies.

We do not sell your personal information. Where necessary to handle your request, we may share relevant details with:

• suppliers and manufacturers approached to source goods;
• carriers, freight forwarders and transport operators;
• for Atlas Travel requests: airlines, charter operators or brokers, hotels, lodges, villas, destination and ground-transport providers, qualified security providers and, where you ask for introductions, potential business counterparts — only what is needed to prepare or deliver your trip;
• customs, clearing and other licensed third-party service providers;
• technology providers that host our website, database and email systems, and the AI providers described in section 4;
• professional advisers, or authorities where required by law.

We share only what is reasonably needed for the purpose. Internal staff notes about a request are never shared with other customers.

Atlas is designed to support trade within Africa and between Africa and global markets. Your information may therefore be stored or processed in, or transferred to, countries other than your own — for example where our technology providers operate, or where a supplier, carrier or service provider involved in your request is located. Where this happens, we take reasonable steps to protect your information in line with applicable law.

Unless a specific period is stated in this policy, we keep different categories of information for as long as reasonably necessary for the purposes they were collected for, for operational and business records, for security and dispute purposes, and to meet any applicable legal obligations.

Specific periods currently in place: ordinary signed-in Ask Atlas conversations are automatically deleted 90 days after the last message (see section 4). Company Intelligence drafts are locked after 30 days, but are not automatically deleted.

Access to submitted information is restricted to authorised Atlas staff, and technical safeguards are used to protect it. No online system is completely secure, so we cannot guarantee absolute security.

We use only the storage needed for the site to work, such as keeping signed-in customers and authorised staff signed in, and remembering campaign source details for the duration of a visit. We do not currently use third-party advertising trackers. If we introduce non-essential analytics or advertising technologies in future, they may be subject to your consent where required, and this policy will be updated.

Depending on the law that applies to you, you may have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to or restrict certain processing, to withdraw consent, and to complain to a data protection authority. You can also ask us to close your account.

Access, correction, deletion and account-closure requests are currently handled by the Atlas team rather than through an automated tool. To make a request, email enquiries@atlascore.africa. We may need to verify your identity and your authority over the relevant account or organisation before acting on it.

Some information may need to be kept where reasonably required for transaction records, security, disputes, fraud prevention, legitimate business records or applicable legal obligations, so not every record can always be deleted.

We may update this policy as Atlas develops, including once corporate registration details are available. The current version will always be published on this page.